Terms & Conditions – Om Prasadam

Effective Date: August 2025

Welcome to Om Prasadam.
By visiting or making a purchase from our website (www.omprasadam.com), you agree to abide by the terms and conditions mentioned below. Please read them carefully before using our website or placing an order.

1. Introduction

Om Prasadam is a premium basmati rice brand blessed in a devotional environment through Naam-Jap and Satsang.
Our mission is to bring purity, peace, and positive energy into every home.
By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

• We take utmost care to describe and display our products accurately.
• Slight variations in packaging color or texture may occur due to lighting, photography, or digital display differences.
• All Om Prasadam products are handled and packed under hygienic and eco-friendly conditions.

3. Orders & Payments

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Orders can be placed directly on our website through secure checkout.
• Payment options include UPI, Debit/Credit Card, Net Banking, and Wallets via trusted gateways.
• Once an order is placed, you will receive a confirmation via email or WhatsApp.

4. Shipping & Delivery

• Orders are dispatched within 2–4 business days after confirmation.
• Delivery timelines may vary based on your location (generally 3–7 working days).
• You will receive a tracking link once your order is shipped.
• In case of delays due to courier or unforeseen conditions, we will notify you immediately.

5. Returns, Replacement & Refunds

We want you to experience only peace and satisfaction through Om Prasadam.

• Returns are accepted only if the product received is damaged, defective, or incorrect.
• You must notify us within 48 hours of delivery by emailing us at omprasadam1@gmail.com with photos of the issue.
• Upon approval, a replacement or refund will be processed within 7 working days.
• Opened or used products cannot be returned for hygiene reasons.

6. Cancellations

• Orders can be cancelled within 12 hours of placement by contacting our customer support via WhatsApp or email.
• Once dispatched, cancellation will not be possible.
• Refunds (if applicable) will be processed to the original payment method within 7 working days.

7. Use of Website

• You agree not to misuse or attempt to hack, alter, or copy any part of the website.
• All text, images, and brand content (including the Om Prasadam logo) are owned by Om Prasadam and are protected under copyright law.
• Reproduction or unauthorized use without permission is prohibited.

8. Limitation of Liability

While we strive to deliver the best, Om Prasadam shall not be liable for:

• Any indirect, incidental, or consequential damages from use of our website or products.
• Delays or losses caused by courier partners or unforeseen circumstances.

Your satisfaction and trust remain our top priority.

9. Contact Information

For any questions, support, or feedback related to these terms, please contact us:

Address: Om Prasadam, Mohan Niwas 1921, Marris Road, Janak Puri, Near Water Tank, Aligarh, Uttar Pradesh – 202001
Email: omprasadam1@gmail.com
Phone/WhatsApp: +91-7303710679

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of Aligarh, Uttar Pradesh.

Om Prasadam – Har Daana Aashirvaad.

With every grain, we share peace, purity, and divine blessings.